Privacy Policy

Wright Way Virtual Solutions (referred to as "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Your name, email address, and other contact details.

  • Business details, such as your ABN, website URL, and services required.

  • Payment information, where necessary for transactions.

  • Information you provide through forms, surveys, or other interactions with us.

  • Data collected via cookies and analytics tools when you use our website.

2. How We Collect Personal Information

We collect personal information through:

  • Direct interactions, such as when you contact us via email, fill out a form on our website, or engage our services.

  • Automated technologies, such as cookies and third-party analytics tools, when you browse our website.

3. Why We Collect Your Information

We collect personal information to:

  • Provide our services to you and manage our relationship with you.

  • Communicate with you, including responding to enquiries and sending updates.

  • Process payments and manage billing.

  • Improve our services and website functionality.

  • Comply with legal obligations.

4. Disclosure of Personal Information

We do not sell your personal information to third parties. However, we may disclose your information:

  • To service providers who assist in delivering our services (e.g., payment processors, email marketing platforms).

  • To comply with legal obligations or enforce our terms and conditions.

  • If required during business transfers (e.g., sale or restructure of our business).

5. International Data Transfers

Some third-party service providers we use may store or process your personal information outside Australia. We take reasonable steps to ensure that these providers comply with Australian privacy laws or equivalent protections.

6. Security of Your Personal Information

We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

7. Accessing and Correcting Your Personal Information

You have the right to access and correct the personal information we hold about you. To make a request, contact us using the details below. We may need to verify your identity before granting access.

8. Your Choices and Opt-Out

You can:

  • Opt out of receiving marketing emails by clicking the "unsubscribe" link in the email.

  • Manage cookies and tracking preferences via your browser settings.

  • Decline to provide personal information, though this may limit our ability to provide services.

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint by contacting us at the details below. We will respond promptly and work to resolve your concerns.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be available on our website, and we encourage you to review it periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Wright Way Virtual Solutions
Email: brooke@wrightwayvs.com
Website: www.wrightwayvs.com